Hello,
I'm new here. I am a Dutch dedicated Psion-user
(Epoc-NetBook
), but wanted to take a look to Windows-CE devices.
I chose to buy a new HP-Jornada 728 from usedhandhelds.com / Thaddeus Computing, Inc. They offered them for $499,-- on their site.
Delivering was very quick and correct, BUT: the device didn't function as I expected: The screen was so very light that you could hardly see anything on it. It wasn't possible to change the settings so that it would be better. Only under a certain angle something could be seen on the screen.
I showed the device to some "experts" on Jornada 728 over here and they all told me there was a hardware-problem with my new device.
So I mailed the problem to Wayne Kneeskern, General Manager of
UsedHandhelds.com. Within a few hours he mailed me back with appologies and told me that he would send me another one immediately and that I didn't have to send the first machine back untill the new one has arrived. He also wrote that he would refund me the shipping costs.
He kept his promises.
Exactly one week later the new machine arrived. And it works great!
I would like to give Wayne and UsedHandhelds.com a huge compliment for all of this!
I spent a lot of money on this and America is a long way from Holland, so when the first machine appeared not to be allright, I was very worried.
But there was no need for that!!
UsedHandhelds.com is really great!!