Site Help & Support - Forgotten Usernames & Passwords

We all have too many passwords that we have to remember these days, and occasionally we might stumble upon the log-in form and go completely blank. If that sounds like you, then don't worry, we we have an automated form through which you can request a password reminder be sent.

 

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Please Do Not register a second account on the system either for the purpose of requesting assistance or because you do not wish to resurrect the existing account. HPC:Factor Forum Rules stipulate that users found with more than one account will be banned

 

I have forgotten my username, what should I do?

Please contact the HPC:Factor webmaster via the Contacts page from the e-mail account that you registered with. We will be able to retrieve your username on your behalf and send it back to you.

View: Contacts Page

 

I have forgotten my password, what should I do?

If you have forgotten your password, the first thing you should do is visit the password reset form.

Simply fill in the registered user account email address and the system will automatically email you a reminder prompt for your log-in password. We strongly recommend that all users change their password after using this feature, as email is not a completely secure way to transmit sensitive password data.

If after 12 hours you have not received an email from the system with a password prompt, please submit your details to the form a second time.
If after 48 hours you have received nothing from the system, please contact the HPC:Factor webmaster via the Contacts page.

Do NOT post a request onto the HPC:Factor forums requesting administrator assistance. YOU WILL BE FORMALLY CAUTIONED.

View: Password Reminder Form

View: Contacts Page

 

I have forgotten my username or password, shall I just register a new account?

No! Under article 11 of the Forum Rules, possessing more than one user account on our forums constitutes a major rule breach.

The reason for this is that multiple account registration is deemed to be manipulative, confusing for other users and is a tactic often employed by scammers in targeting internet users.

If you register a second account you run the risk of having both accounts deleted.

If you cannot find the answer to your account question on this page, please contact the HPC:Factor Webmaster with details of your problem and we will help you sort it out as soon as possible.

View: Forum Rules

 

How do I request an e-mail password reminder?

Please click on the link below to open the e-mail reminder form

View: Password Reminder Form

 

I no longer have access to the e-mail address that I registered on what should I do?

If you no longer control the email address which you registered the account with, and therefore are unable to use the automated account reminder system. Please contact the HPC:Factor webmaster via the contacts page.

We will require written confirmation that you are the registered account holder, as well as the email address which is now defunct. HPC:Factor will only reset the account if we received a bounce error from the original registered email address.

View: Contacts Page