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620lx will not connect to PC

Kila Page Icon Posted 2007-10-13 12:36 PM
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I have a HP 620lx and a Windows XP from eMachines. I've downloaded and installed ActiveSync.

The problem is, when I hook the 620lx up to the computer, neither device will recognize the other. I've tried restarting both devices while they're still hooked up to each other, and nothing. I don't know what to do.

I think I should mention my PPC was hooked up to the desktop computer when I installed ActiveSync, which the site says not to do (too bad I saw this after the fact). I later uninstalled the program and reinstalled it without the PPC connected.
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C:Amie Page Icon Posted 2007-10-13 1:12 PM
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H/PC Oracle

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Chances are that AS has disabled the COM port.

Open it, File > connection setting and ensure that the COM port you need is selected and available.
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Kila Page Icon Posted 2007-10-13 1:14 PM
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Hmm... it says it's allowing connections to COM3, which I'm pretty sure is the port I'm using... how would I make sure?
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C:Amie Page Icon Posted 2007-10-13 1:41 PM
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Try changing the com port to the other COM options and see if you have any success connecting.
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Kila Page Icon Posted 2007-10-13 1:53 PM
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Okay, I tried that, and... it looks like my computer only has one port.
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