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Cannot Start Communications With the Desktop Computer
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Forums · Technical Support · Handheld PC 2000

Desertway
Posted 2008-01-01 2:55 PM
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I have a Jornada 720 and WinXP. I have always synced over the LAN. However, I haven't synced for a few months, and today when I tried to connect ActiveSync from the 720, I got the message:

"Cannot start communications with the desktop computer. The computer is not available or busy and currently cannot accept connections."

I tried disabling the firewall, but that didn't help.

I installed ActiveSync 3.8 over itself, and that didn't help.

I also tried running a Winsock repair program that I have, but that didn't help either.

The only thing I can think of which might have messed things up is that I got a Microsoft Zune mp3 player which has Wifi capabilities. The Zune software might have made changes to xp's wireless device services? If that even makes any sense.

Suggestions, please?

Thanks,
Ellen
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C:Amie
Posted 2008-01-01 4:01 PM
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It wouldn't have made changes to the stack, however it could be a netbios issue with the machine. Have you tried a manual usb/serial sync - then go for the LAN sync.
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Desertway
Posted 2008-01-01 4:31 PM
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Ok. I just tried that. I got a Communications Error:

"Cannot start communications with the desktop computer. Remote Neworking could not start due to a critical error (Error 678).

"Please reconnect your device. If the problem persists, restart your device using the instructions provided by the manufacturer."

So, I was looking up error 678 on the web, and after a few minutes, with the above error message still on the 720's screen, it started to sync. Odd. After it finishes, I will try the wireless sync. Again.

Thanks.
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Desertway
Posted 2008-01-01 4:55 PM
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Ok. The LAN sync didn't work. And now I can't repeat the wired sync. Sometimes it goes so far as to "itialize" the sync, and then the sync program just shuts down from the 720. Other times I get the original "Cannot start communications" message. And just now I got a Windows CE Networking message "Error registering name on network (may be duplicate). Change in communcations control panel and try again."
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C:Amie
Posted 2008-01-01 5:05 PM
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If you are having problems with the wired connection, I would suggest that you get that sorted out before you look at the remote sync. They will often go hand-in-hand with each other.

Do check to ensure that you have no other tray application running that could be using or blocking the ports required by ActiveSync - including XP's firewall, after that assume that it is more likely that the problem is on the H/PC.
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Desertway
Posted 2008-01-01 6:17 PM
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Ok. Thanks for your advice.
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CAuser
Posted 2008-01-01 11:57 PM
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I got the same error message when I tried to sync using a dock with only serial port. Syncing using J720's own serial port does work smoothly. In the end, I deleted the partnership and hard reset J720. Finally, I successfully synced using the dock. Strange behavior. It seems one partnership can only assign one serial port, either on the device or its dock.

Edited by CAuser 2008-01-02 12:20 AM
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