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10th July 2009: Having Registration Problems / Missing E-Mail?

C:Amie Page Icon Posted 2009-07-10 6:40 AM
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It has come to my attention this morning that some clever so and so on part of the Spanish / French backhaul network seems to have configured some sort of new anti-SPAM system filter.

This filter is for some reason rejecting all email from our domain as SPAM, which I can assure everyone it is not. I have checked our blacklist status and we are clean on all of them.

This current issue means that anyone in France and Spain - presumably Portugal and perhaps Italy is not going to be able to receive email from us.

I have contacted a few of the ISP's involved in this, including orange, free.fr, eresmas and Wanadoo. Hopefully someone there will be able to sort this out.


If you are trying to register
Please contact the webmaster ( http://www.hpcfactor.com/qlink/?linkID=4 ) after you have requested the validation code be sent by hand ( http://www.hpcfactor.com/forums/verify-email.asp?action=request ) this will allow us to pick your correct code out of the torrent of returned email and send it to you manually.


If you are expecting e-mail alerts
Apologies, but at the moment there is nothing that we can do.



Update: I'm now starting to see problems from .ru (Russian) ISP's, so this could be more wide spread. Please let us know.
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C:Amie Page Icon Posted 2009-07-10 8:40 AM
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H/PC Oracle

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Update 13:40 - The Russian ISP problem was a different issue and has now been fixed at their end. Any Russian users missing registration validation messages should go here: http://www.hpcfactor.com/forums/verify-email.asp?action=request
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