Well, here is the latest in the drama. I emailed Kimberly Kelly, the sales contact at 21st Century, again to ask just what is the warranty period and what all is covered.
This is what I received in response:
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We do not have a warranty registration card from you which needed to be sent to us when you purchased the NETA 980.
We will send you a email when you NETA 980 Standard Battery has been processed.
Thank you,
At this point, it feels as if I am getting a run around. So I called the company today and selected the operator to find out who Kelly’s boss or supervisor was if any. Can you guess who answered the phone?
So I asked Ms. Kelly if she could simply clarify what was covered under warranty. I finally got her to tell me that the battery was not covered.
I then asked what is the warranty period. She told me one year on all parts.
Just to verify, I stated “So I have a one year warranty on the unit?” “No” was the answer.
According to Ms. Kelly since I had not sent in my registration card in and had done so in the allotted time frame, I had no warranty.
I purchased the unit back in April and had to send the first unit back due to it being defective right out of the box.
I have not sent in the registrations card, but never in all my years of working in the IT field have a ever heard of such nonsense. Most if not all of the vendors I work with do not use these cards. They go by purchase date on your invoice records.
I have to re-read the warranty card, but Ms. Kelly is claiming that the card stipulates that my warranty will be void if I do not sent in the card within X amount of days.
She absolutely refused to give me a name or number of a supervisor, claiming:
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“They are all in meetings. I’ll have them call you after I explain the situation to them first.”
I’m hoping this is just a problem with one salesperson. If this is how 21st Century is going to do business, I think their reputation will chase away any potential buyers.