Stubborn unresolved item in activesync/outlook

Greetings,
After trying the steps at
http://www.hpcfactor.com/support/cesd/s/0076.asp
I'm still stuck with an item in Activesync on my Phenom Express that cannot be deleted, and keeps giving this error when synching:
The following message cannot be written to Microsoft Outlook due to error 80180403.

I'm suspecting this may be caused by foreign characters in the headers of this particular message.

Is there a way I can purge this troublesome item from the Phenoms system?

Thanks for any pointers!
Dagfinn

It shouldn't be caused by foreign characters, as Outlook is unicode aware. Which Outlook/AS versions are we talking about? + SP level

Thanks for a speedy response
I am on Outlook 2002 and AS3.7
The Phenom Express has the hardware "Pro" update, with the HPC 3.0 SP1s
It happens when syncing both through the serial and well as the wireless networking card (oninoco gold from Lucent)

The freeware system database cleaner I could find does not install on 2.11 with S3 processor.

If moving to AS 3.8 and ensuring that Outlook is SP3 make no difference then you must have a corrput database on the H/PC. You will either need to clear the record manually, restore a backup or hard reset the device.

Thanks again!
I have upgraded to 3.8, and SP3, still no joy. Same stubborn message.

My backups, unfortunately, also back up this particular email, it looks like I'm going to have to find a way to clean manually.

Is there a tool to do this on WinCE2.11/S3? I'm afraid to plunge into the system database like a blindfolded brainsurgeon

Some time back I believe I saw something called "dbView", along with a rather contorted procedure for locating offending records- but the installation program would not install it on the Phenom. Maybe one of the cab's could be installed directly?

I'm only going through with this since that old Phenom keeps proving its usefulness for everyday tasks, especially now that I finally got it networked.

/dagfinn

ah! I dug out that viewDBthing, and here are the .cab's spawned:

dbView.ARM_HPCPro.CAB
dbView.ARM_PocketPC.CAB
dbView.MIPS_HPCPro.CAB
dbView.MIPS_PocketPC.CAB
dbView.MIPS_PPCColor.CAB
dbView.SH3_PocketPC.CAB
dbView.SH3_PPCColor.CAB
dbView.SH4_HPCPro.CAB

Would any of these work on my Phenom's SH3?

There isn't an SH3 H/PC Cab in there.

dbView is a code sample that comes with some of the programming tools, though I believe there was a commercial app by the same name at one point.

Happy to report the problem solved
Using:
http://bnv.home.cern.ch/bnv/software/DBAdmin/index.html
I manually deleted the offending item, and that did it.
No more lingering unresolved stuff. Just GLEE.